2. Refund policy

Refund policy

At KFDirect, ensuring your complete satisfaction is our primary goal. Our straightforward return and refund policy is crafted to make your experience with our products smooth and delightful.

Worry-Free Evaluation:

Take advantage of a generous 2-day testing period from the day of your purchase. This allows you the time to explore your new product thoroughly and confirm it aligns with your expectations.

When to Seek a Refund:

Feel free to request a refund if:

  1. The product you received is different from your expectations or doesn't match our website's description.
  2. Your product arrives damaged or defective.
  3. You decide the product doesn't meet your needs (within the 2-day testing period).
What Doesn't Qualify for a Refund?

Let's keep it clear. Refunds won't be processed for:

  1. Items subjected to misuse or mishandling.
  2. Products showing signs of wear and tear beyond basic testing.
  3. Returns initiated after the 2-day testing period.

Refund Details:

Changed Your Mind or No Longer Needed:

Receive a refund for the product cost.

Please note, shipping and VAT charges are non-refundable.

Incorrect or Damaged Items:

Enjoy a full refund, covering both the product cost and associated shipping/VAT charges.

The 10% restocking fee for an unwanted item or wrong order placed.

Depreciation costs will also be charged on misused and broken items and in case of a refund on special requests.

Initiating Your Return:
  1. Reach out to our responsive customer service team at sales@kfdirect.co.uk. within the 2-day testing period or upon receiving a damaged/incorrect item.
  2. Our team will provide you with straightforward instructions to kickstart the return process.
Our Dedication to You:

At KFDirect, our commitment is to provide outstanding customer service, ensuring your satisfaction every step of the way. If you have any questions or concerns about our return and refund policy, we're here to assist. Your joy is our guarantee. Thank you for choosing KFDirect – where your delight is paramount!

Contact Us

If you have questions or need assistance with the returns and refunds process, please contact our Customer Support Team at sales@kfdirect.co.uk.

Changes to this Policy

We may update this Returns and Refunds Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

By purchasing KFDirect, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy.