At KFDirect, your satisfaction is our top priority. We offer a hassle-free returns and exchange policy to make your shopping experience as smooth and confident as possible.
We accept returns for both defective and non-defective products. Whether something isn’t working right or you’ve simply changed your mind, we’re here to help.
Return Window: Within 30 days of the purchase date.
Product Condition: Items must be new or slightly used and returned in their original packaging.
Yes, we accept exchanges under the same 30-day return window. If you'd like to exchange your item, please contact our customer support for assistance.
Return Method: Returns and exchanges are handled in-store.
Restocking Fees: No restocking fee will be charged.
Refund Processing Time: Refunds are processed promptly once the returned product is received and inspected.
To begin a return or exchange, please get in touch with our customer service team:
📧 Email: sales@kfdirect.co.uk
Be sure to include your order number and the reason for your return.
Items that are heavily used, mishandled, or returned after 30 days will not be eligible for a refund or exchange.
Refunds are issued for the product value only. Shipping costs are non-refundable.
If you need assistance with your return or have any questions about our policy, please contact:
📧 Customer Support: sales@kfdirect.co.uk
We may update this Returns and Refunds Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
By purchasing from KFDirect, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy.
