Input(AC):100V-240V 1A 50/60Hz
Output: 15V 4A (Without USB port 5V 1A)
Power Cord: 3.9Ft
DC Cable: 4.6Ft
Surface Laptop1/2/3, 2017,2018,2019;
Surface Book, 2015;
Surface Go 1/2, 2019,2020;
Surface Pro X Tablet, 2020;
Surface Pro 9 Tablet;
Surface Pro 8 Tablet;
Surface Pro 7 Tablet, 2019;
Surface Pro 6 Tablet, 2018;
Surface Pro 5 Tablet, 2017;
Surface Pro 4 Tablet, 2015;
Surface Pro 3 Tablet, 2014;
1625 1631 1724 1735 1736 1796 1807 1866
1876 1824 1703 1706 1769 1782 1872 1873.
Replacement :
24W 15V 1.6A 1736 Power Adapter
36W 12V 2.58A 1625 Power Adapter
44W 15V 2.58A 1800 Power Adapter
65W 15V 4A 1800 Power Adapter
Package Includes:
1 x Surface Power Adapter
1 x AC UK power cable
How long do I have to test the product?
You have a 2-day testing period from the date of purchase to evaluate your product.
What qualifies for a refund?
You can request a refund if:
The product doesn't match the description on our website.
The product arrives damaged or defective.
The product doesn’t meet your needs (within the 2-day testing period).
What items are not eligible for a refund?
Items showing signs of misuse or mishandling.
Products with excessive wear beyond basic testing.
Returns requested after the 2-day testing period.
What charges are refundable?
For "changed mind" cases, only the product cost is refundable (excluding shipping and VAT).
For incorrect or damaged items, a full refund is provided, including shipping and VAT.
Is there a restocking fee?
Yes, a 10% restocking fee applies to unwanted items or incorrect orders.
What happens with damaged or misused items?
Depreciation costs may apply for misused or broken items, and refunds may be granted on special requests.
Who bears the return shipping costs?
For damaged or incorrect items, KFDirect covers the return shipping costs. For "changed mind" cases, the customer is responsible for return shipping.
What happens if I miss the 2-day testing period?
Refunds and returns are only applicable within the 2-day testing period. Beyond this timeframe, requests will not be accepted unless under exceptional circumstances.
Are there any items that are non-returnable?
Custom or personalized items, clearance products, and items damaged due to misuse are non-returnable.
How can I ensure my return is processed quickly?
Ensure the product is returned in its original packaging with all accessories and provide clear proof of purchase or order details.
Will I receive a confirmation after my return is processed?
Yes, you will receive a confirmation email once your return is processed, along with details of your refund or resolution.
