Colour: White Wire
Brand: Twinkly
Indoor/Outdoor usage: Indoor
Special feature: LED Mapping
Light source type: LED
Power source: Corded Electric
Light colour: RGB
Theme: Round
Occasion: Christmas
Style: Flex Tube
Flexible Light Tube: With Twinkly Flex, you’re the artist. Twist and bend this flexible LED tube into endless forms and shapes. Great as mood lighting in the living room, bedroom decoration, for your kid's room, gaming, and more.
Create your own Effects: Get creative and virtually draw effects with your finger. Use your imagination and choose from 16 million colours with the Twinkly App to create the ultimate decorative lighting
Gaming Integrations: Perfect for content creators, gamers and streamers. Compatible with the Homey app, Razer Chroma RGB and OMEN Light Studio for the ultimate gaming experience
Easy to Shape: Create the perfect decorative lighting for any space in your home. With Flex’s handy mounting clips, it’s easy to create shapes and hang them up, or take them down to design new ones
Smart Home Device: Use the Twinkly app to switch lights on and off, dim them or apply timers and use Twinkly Music (sold separately) to sync music with your lights. Compatible with Amazon Alexa, Google Assistant, and Apple HomeKit voice assistants
How long do I have to test the product?
You have a 2-day testing period from the date of purchase to evaluate your product.
What qualifies for a refund?
You can request a refund if:
The product doesn't match the description on our website.
The product arrives damaged or defective.
The product doesn’t meet your needs (within the 2-day testing period).
What items are not eligible for a refund?
Items showing signs of misuse or mishandling.
Products with excessive wear beyond basic testing.
Returns requested after the 2-day testing period.
What charges are refundable?
For "changed mind" cases, only the product cost is refundable (excluding shipping and VAT).
For incorrect or damaged items, a full refund is provided, including shipping and VAT.
Is there a restocking fee?
Yes, a 10% restocking fee applies to unwanted items or incorrect orders.
What happens with damaged or misused items?
Depreciation costs may apply for misused or broken items, and refunds may be granted on special requests.
Who bears the return shipping costs?
For damaged or incorrect items, KFDirect covers the return shipping costs. For "changed mind" cases, the customer is responsible for return shipping.
What happens if I miss the 2-day testing period?
Refunds and returns are only applicable within the 2-day testing period. Beyond this timeframe, requests will not be accepted unless under exceptional circumstances.
Are there any items that are non-returnable?
Custom or personalized items, clearance products, and items damaged due to misuse are non-returnable.
How can I ensure my return is processed quickly?
Ensure the product is returned in its original packaging with all accessories and provide clear proof of purchase or order details.
Will I receive a confirmation after my return is processed?
Yes, you will receive a confirmation email once your return is processed, along with details of your refund or resolution.
