Finish type: Painted
Bulb base: Prong
Product dimensions: 7.5D x 7.5W x 15H centimetres
Lamp type: Candle lamp
Switch type: Remote
✔ Realistic Flameless Candles - These candles are made of real wax, simulated 3D fixed flame, black wick, flicker gently and softly which gives off a warm white glow, hard to tell the difference from traditional candles when lit
✔ 10-Key Remote Control & Timer Function - You can control all candles via one remote( 1 cr2025 battery included), convenient for you to display these flameless candles in hard-to-reach places, 5 modes: ON/OFF, 2/4/6/8 Hours Timer, Dim/Brightness, Flickering, Max range 20 ft
✔ Battery Operated LED Candles - Each candle takes 2 AA battery ( not included), 2 longer battery life, lasting over 350+ hours
✔ Safe Comes First - You can put these electric fake candles anywhere without worrying about kids or pets knocking them over, nearby objects catching on fire, or a breeze blowing them out.
✔ 3 Pack Pillar Candles Set - Package includes 3 pack flameless pillar candles( one 3“x4", one 3"x5", one 3"x6"), 1 remote control (1 cr2025 battery included), 1 user manual.
How long do I have to test the product?
You have a 2-day testing period from the date of purchase to evaluate your product.
What qualifies for a refund?
You can request a refund if:
The product doesn't match the description on our website.
The product arrives damaged or defective.
The product doesn’t meet your needs (within the 2-day testing period).
What items are not eligible for a refund?
Items showing signs of misuse or mishandling.
Products with excessive wear beyond basic testing.
Returns requested after the 2-day testing period.
What charges are refundable?
For "changed mind" cases, only the product cost is refundable (excluding shipping and VAT).
For incorrect or damaged items, a full refund is provided, including shipping and VAT.
Is there a restocking fee?
Yes, a 10% restocking fee applies to unwanted items or incorrect orders.
What happens with damaged or misused items?
Depreciation costs may apply for misused or broken items, and refunds may be granted on special requests.
Who bears the return shipping costs?
For damaged or incorrect items, KFDirect covers the return shipping costs. For "changed mind" cases, the customer is responsible for return shipping.
What happens if I miss the 2-day testing period?
Refunds and returns are only applicable within the 2-day testing period. Beyond this timeframe, requests will not be accepted unless under exceptional circumstances.
Are there any items that are non-returnable?
Custom or personalized items, clearance products, and items damaged due to misuse are non-returnable.
How can I ensure my return is processed quickly?
Ensure the product is returned in its original packaging with all accessories and provide clear proof of purchase or order details.
Will I receive a confirmation after my return is processed?
Yes, you will receive a confirmation email once your return is processed, along with details of your refund or resolution.
