Product dimensions: 10D x 10W x 30H centimetres
Cable length: 19 Centimetres
Item weight: 0.7 Kilograms
Switch type: Remote
Brand: Mavandes
10x30cm Flameless Candles: This package contains one 10cm diameter, 30cm height real wax moving wick led candles, one remote control and an instruction manual
Timer Function: You can select the 2/4/6/8 hour timer function on the remote control. If you set the 2 hour timer at 7pm, the candle will work for 2 hours and go out again at 7pm the next day for 2 hours, cycling every 24 hours
Battery Operated and Long Lasting: Each battery candle needs 3 AA batteries, so you don't need to change the batteries frequently. Selecting high quality batteries will keep the ivory flickering candle lit for 450+ hours, which means that if you keep the led pillar candle working for 4 hours a day, you will not need to replace the batteries for 3 months
Multi-functional remote control: You can adjust the flameless pillar candles via remote control, such as flickering and non-flickering modes, increasing and decreasing the brightness of the lights, timer functions and on/off
Real Wax and Moing Wick: This flameless candle is made of high quality real wax, which does not melt easily. The enlarged head of the moving wick more realistically restores the appearance of the real candle, which makes the ivory battery operated candle look more realistic when working
How long do I have to test the product?
You have a 2-day testing period from the date of purchase to evaluate your product.
What qualifies for a refund?
You can request a refund if:
The product doesn't match the description on our website.
The product arrives damaged or defective.
The product doesn’t meet your needs (within the 2-day testing period).
What items are not eligible for a refund?
Items showing signs of misuse or mishandling.
Products with excessive wear beyond basic testing.
Returns requested after the 2-day testing period.
What charges are refundable?
For "changed mind" cases, only the product cost is refundable (excluding shipping and VAT).
For incorrect or damaged items, a full refund is provided, including shipping and VAT.
Is there a restocking fee?
Yes, a 10% restocking fee applies to unwanted items or incorrect orders.
What happens with damaged or misused items?
Depreciation costs may apply for misused or broken items, and refunds may be granted on special requests.
Who bears the return shipping costs?
For damaged or incorrect items, KFDirect covers the return shipping costs. For "changed mind" cases, the customer is responsible for return shipping.
What happens if I miss the 2-day testing period?
Refunds and returns are only applicable within the 2-day testing period. Beyond this timeframe, requests will not be accepted unless under exceptional circumstances.
Are there any items that are non-returnable?
Custom or personalized items, clearance products, and items damaged due to misuse are non-returnable.
How can I ensure my return is processed quickly?
Ensure the product is returned in its original packaging with all accessories and provide clear proof of purchase or order details.
Will I receive a confirmation after my return is processed?
Yes, you will receive a confirmation email once your return is processed, along with details of your refund or resolution.
