Terms and Conditions

We are the Link Between the Factory and the Customer

1. Introduction

Welcome to KFDirect! These terms and conditions govern your use of our website and the services offered by KFDirect. Please read these terms carefully before using our services. By accessing or using our website and services, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, you may not use our website or services.

2. Definitions

1- "KFDirect" refers to the wholesale website operated by KFDirect.

2- "Factory" refers to the manufacturers and suppliers of lighting products featured on KFDirect.

3- "Customer" refers to individuals or businesses purchasing lighting products from KFDirect.

4- "We," "Our," or "Us" refers to KFDirect, a Hong Kong-based company.

5- "Website" refers to the KFDirect website, accessible at https://www.kfdirect.co.uk/.

3. Applicable Law

KFDirect is a Hong Kong-based company. Therefore, all transactions, disputes, and legal matters related to KFDirect's services and products shall be governed by and construed in accordance with the laws of Hong Kong only. Any legal action or proceeding arising from or related to your use of our services or products must be brought exclusively in the courts of Hong Kong, and you consent to the jurisdiction of such courts.

4. Fulfilment: We are the Link Between the Factory and the Customer

KFDirect acts as an intermediary between the Factory and the Customer. We source lighting products directly from the Factory, ensuring the quality and authenticity of the products. Our role is to facilitate the wholesale transaction, provide information about the products, and ensure a smooth ordering and delivery process. Please note the following key points:

Product Information: We strive to provide accurate and detailed information about the lighting products listed on our website. However, we recommend that Customers review product specifications, features, and compatibility before making a purchase.

Pricing: The prices listed on our website are wholesale prices. They are subject to change without notice. KFDirect reserves the right to adjust prices based on factors such as market conditions, currency fluctuations, or changes in supplier costs.

Order Fulfilment: Once a Customer places an order, KFDirect will facilitate the order with the Factory. We will make every effort to ensure timely order processing, quality control, and shipment. However, please note that factors such as production delays, shipping issues, or customs clearance may affect delivery times. KFDirect is not responsible for delays beyond our control.

Quality Control: KFDirect is committed to delivering high-quality products to our Customers. We conduct quality checks on products before they are shipped to ensure they meet the specified standards. However, KFDirect does not manufacture the products. Therefore, any inconvenience or damage caused by the product is the responsibility of the Factory and not KFDirect. Customers should refer to the Factory's warranty and return policies for resolution in such cases.

Shipping: Shipping costs and methods may vary based on the destination and the Factory's policies. Customers are responsible for any applicable import duties, taxes, or customs fees.

Please note: KFDirect acts as a medium between the Customer and the Factory. While we strive to provide the best possible service, we are not responsible for any inconvenience or damage caused by the product itself, as we do not manufacture the products. Customers should address product-related issues directly with the Factory or refer to the Factory's warranty and return policies for resolution.

5. Registration and Accounts

To access certain features of our website or make purchases, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to disable any account, at our discretion, if we believe that you have violated these terms and conditions.

6. Privacy

Your use of KFDirect is also governed by our Privacy Policy, which can be found [here]. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the KFDirect website are the property of KFDirect or its respective owners. You may not use, reproduce, or distribute any content from our website without our express written consent.

8. Termination

We reserve the right to terminate or suspend your access to KFDirect, with or without notice, for any reason, including but not limited to violation of these terms and conditions.

9. Changes to Terms and Conditions

KFDirect may update these terms and conditions at any time without prior notice. The most recent version of these terms will be posted on our website. Your continued use of our website and services after such changes constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at sales@kfdirect.co.uk.

By using the KFDirect website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions.