Brand: EXTRASTAR
Colour: Updown Stainless Normal
Material: Aluminium
Style: Modern
Light fixture form: Sconce
【GU10 Base】: This wall lamp uses GU10 standard lamp base, whether you have LED bulbs, halogen bulbs or other bulbs, you can install them as you like. The wall light requires 2× GU10 bulbs. (Please note: Our products do not have light bulbs. When configuring GU10 light bulbs, the equivalent wattage of a single light bulb cannot exceed 35W, and the rated voltage is 220-240V~)
【Premium Quality】: High-tech painting process design makes the wall light look modern and simple. The body of the wall light is supported by die-cast aluminum, which is strong and stable with perfect quality.
【IP44 Waterproof】: IP44 can use our wall light outdoors with a specific waterproof rating. But please note that IP44 does not mean that the product can be soaked or exposed to rain for a long time, which will affect the product's life. In order to ensure the life of the product, if it rains for a long time, it is best to cover it with a cloth to cover it.
【Wide Application】: The modern design of the outer lamp glowing up and down makes the wall lamp atmospheric and simple, beautiful, and comfortable. Perfect for patios, gardens, porches, doorways, garages, and more.
【After-sales Service】: If you have any questions, feel free to contact us anytime; we will try our best to solve your problems.
How long do I have to test the product?
You have a 2-day testing period from the date of purchase to evaluate your product.
What qualifies for a refund?
You can request a refund if:
The product doesn't match the description on our website.
The product arrives damaged or defective.
The product doesn’t meet your needs (within the 2-day testing period).
What items are not eligible for a refund?
Items showing signs of misuse or mishandling.
Products with excessive wear beyond basic testing.
Returns requested after the 2-day testing period.
What charges are refundable?
For "changed mind" cases, only the product cost is refundable (excluding shipping and VAT).
For incorrect or damaged items, a full refund is provided, including shipping and VAT.
Is there a restocking fee?
Yes, a 10% restocking fee applies to unwanted items or incorrect orders.
What happens with damaged or misused items?
Depreciation costs may apply for misused or broken items, and refunds may be granted on special requests.
Who bears the return shipping costs?
For damaged or incorrect items, KFDirect covers the return shipping costs. For "changed mind" cases, the customer is responsible for return shipping.
What happens if I miss the 2-day testing period?
Refunds and returns are only applicable within the 2-day testing period. Beyond this timeframe, requests will not be accepted unless under exceptional circumstances.
Are there any items that are non-returnable?
Custom or personalized items, clearance products, and items damaged due to misuse are non-returnable.
How can I ensure my return is processed quickly?
Ensure the product is returned in its original packaging with all accessories and provide clear proof of purchase or order details.
Will I receive a confirmation after my return is processed?
Yes, you will receive a confirmation email once your return is processed, along with details of your refund or resolution.
