Colour: Black
Brand: Philips Hue
Indoor/Outdoor usage: Outdoor, Indoor
Special feature: Corded
Light source type: LED
Power source: Corded Electric
Light colour: Warm White
Theme: Space
Occasion: Christmas
Style: Contemporary
Personalize your string lights with colour and effects! Make your Festavia string lights glow like candles, dance like fire, and sparkle like the stars.
Sync your string lights to music by linking your Philips Hue app with Spotify.
Festavia string lights integrate seamlessly into your existing Philips Hue system. Add them to the Philips Hue app, set your whole space to your favorite scene, and more.
Use your Festavia string lights anywhere in or around your home — both indoors and outdoors. You can even add them to your Philips Hue Low-volt outdoor setup!
Add a Philips Hue Bridge (sold separately) to your smart lighting system to unlock all smart lighting features. Add up to 50 smart lights and accessories, create automations, and more.
How long do I have to test the product?
You have a 2-day testing period from the date of purchase to evaluate your product.
What qualifies for a refund?
You can request a refund if:
The product doesn't match the description on our website.
The product arrives damaged or defective.
The product doesn’t meet your needs (within the 2-day testing period).
What items are not eligible for a refund?
Items showing signs of misuse or mishandling.
Products with excessive wear beyond basic testing.
Returns requested after the 2-day testing period.
What charges are refundable?
For "changed mind" cases, only the product cost is refundable (excluding shipping and VAT).
For incorrect or damaged items, a full refund is provided, including shipping and VAT.
Is there a restocking fee?
Yes, a 10% restocking fee applies to unwanted items or incorrect orders.
What happens with damaged or misused items?
Depreciation costs may apply for misused or broken items, and refunds may be granted on special requests.
Who bears the return shipping costs?
For damaged or incorrect items, KFDirect covers the return shipping costs. For "changed mind" cases, the customer is responsible for return shipping.
What happens if I miss the 2-day testing period?
Refunds and returns are only applicable within the 2-day testing period. Beyond this timeframe, requests will not be accepted unless under exceptional circumstances.
Are there any items that are non-returnable?
Custom or personalized items, clearance products, and items damaged due to misuse are non-returnable.
How can I ensure my return is processed quickly?
Ensure the product is returned in its original packaging with all accessories and provide clear proof of purchase or order details.
Will I receive a confirmation after my return is processed?
Yes, you will receive a confirmation email once your return is processed, along with details of your refund or resolution.
